I would like to thank @Rohit Khandelwal, @Jajvalya Tyagi, and @Neetika Sharma for helping me find out the answers to the most commonly asked questions about the profile of an operations manager.
The Operations Manager’s role is to implement the right processes and practices across the organization, but definitions and information don’t really satisfy an Aspirant. The best way to know about a career is to either get involved in similar roles or perceive it from others’ experiences. So to know about the role of the operations manager in and out, what’s better than knowing it from the operations managers themselves.
Below are some of the most common questions asked about the role of Operations Manager.
HOW DOES YOUR WORKDAY AS AN OPERATIONS MANAGER LOOK LIKE?
On an ideal day on average, we have 5-6 meetings in a day with different teams where we discuss how we are going to scale up the productivity and other thing going around. The most important task is to look at the SOPs(standard operating processes) of the tasks happening in the company and the whole team is following them. If the SOPs are followed there are minimal chances of things going wrong and if all this is streamlined, he has to look after the performance, productivity, and effectiveness of your work.
Rohit Khandelwal -Trell
Our job is a 24/7 job but in terms of the duty hour, 8 am to 9 pm. We have about 6-8 meetings, which are basic operations meetings that are, the morning briefing and day closing meeting and the rest depends if there is an issue. Afternoon we mainly focus on the expansion part, like the inclusion of new processes, expansion of any service. In the evening a small brief about the whole day.
Jajvalya Tyagi operations manager at Bluesmart
WHAT ARE THE COMMON TOOLS AND SKILLSET USED BY YOU IN OPERATIONS MANAGEMENT?
People management, process-oriented, he should be analytical and most important you should be able to meet your TAT(turn around time) in completing any process, good and quick decision-making skills. In terms of tools, you should know excel, advance excels, byword, you should have good presentation skills to present and it would be an advantage to know SQL that’s it.
I am not from the background of where the electric mobility person should be. So here, I am looking after customer support, so the main skills used here are communication and planning, a little bit of forecasting, and analysis. In terms of skills Majorly MS office, mostly excel and Access for developing reports, charts, and all. Next, google suite where almost every meeting and sharing portion of the reports is done over there.
WHAT WERE THE VARIOUS FACTORS OR REASONS THAT GOT YOU HIRED?
I was into logistics and supply chain and every industry is dependent on supply chain, you will find that logistics is the backbone of every company and about 10% of the cost is beared by it. I was into logistics and open to all the industries and had a good knowledge of e-commerce another thing is that, I good at managing tasks within the provided time.
Quick learner, multitasking, quality to learn things in-depth, capabilities to retain project details, hardworking, leadership quality, ability to take responsibilities, work to meet end by hook or by crook, dedicated, passionate, and good communication skills.
Neetika Sharma-Touchlife Greensys
I had prepared for his profile in a way which was related to my previous experiences, mostly they were looking after for the person who can look after their PR and customers expectations program and that is a forte which was practiced by me in my whole career so, that was the main reason I got selected.
HOW LONG WAS YOUR PROBATION PERIOD & HOW WAS THE EXPERIENCE?
My probation period was 3 months and the experience was awesome in my last company. I joined as a fresher and the quality of mine to learn more helped me to grasp things easily I still remember my first day in my last office where I learned 15 things in 1 day and I was able to handle the work on my 3rd day of joining so it was fun And in my current company I joined as an experienced person so I started handling things from the first day of joining and during my probation period in my current company I learned new skills and made new processes from my past experience for company welfare.
Neetika Sharma-Touchlife Greensys
My probation was into Ninjacart, it was of three months and my experience was quite good as I got a promotion after three months and another after a year so it was nice. This period is as always tough with all the responsibilities and workload of a corporate job. There were lots of challenges but I liked facing challenges and for a guy who wants to be into operations, he must have a mindset that he will be facing challenges on every step, overall it was a good learning experience.
ANY ADVICE FOR FRESHERS ASPIRING TO BE OPERATIONS MANAGER?
Operations work differs from sector and industry, but in general point of view try to accept the challenges and never think that this is the failure I have been facing and that I will quit, you should have the attitude that yes I will overcome that, you have to be positive. You should know people management, and how to get work done by others, it is the most difficult and the easiest task, as in operations a lot of time you will be handling people and getting work done from them. Always hope for the best, learn new skills and go ahead.
my major advice would be all not just operations, that whatever opportunity they get, they must accept it in a positive way and the most imp thing is the experience they get from any job. if they learn something anywhere, it will definitely help in the near future. Focus on ur skills and don’t just look at your aggregate, try to figure out things that you learn and how can you implement them in a practical way, it will be beneficial for them to crack different situations and the interviews as well.